Returns
As all of our products are only produced after each order, we cannot accept any returns.
Exchanges
We of course replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@handpict.photo.
Shipping returns
To return your product, you should mail your product to:
Lightbulb sàrl
c/o Handpict.photo
30 route de Luxembourg
L-7372 Lorentzweiler
Luxembourg
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@handpict.photo for questions related to refunds and returns.